Return, Refund & Shipping Policy
Items may be returned with a receipt. If you are an existing client in our database, we will have your transaction on file, a receipt is not required. Products may be returned unused, however, the package may be opened. Customers have 30 days to return a product from the date of purchase. Exception: Chlorine 10L containers, return within 14 days of purchase to receive the return refund.
All refunds made by debit or credit require 5 to 7 business days for processing.
We currently are not providing any delivery or shipping service. All product orders are to be picked up at the store in Stittsville. Our address: 1261 Stittsville Main Street (unit 13), Stittsville, ON K2S 2E4.